Refund Policy

If you are not satisfied with your purchase, contact us within 30 days of delivery for a full refund. In most cases, you do not need to return the product — we trust our customers and stand behind what we make.

Email hello@mentalmind.com with your order number, the product(s) involved, and a brief description of the issue. Our team will review your request and respond within 2 business days.

Refunds may be issued for:

• Products that arrived damaged or defective
• Orders that were incorrect or incomplete
• Products that did not meet your expectations within the 30-day window
• Subscription orders cancelled before the next billing cycle

The following are generally not eligible for refunds:

• Products purchased through unauthorized third-party resellers
• Requests made more than 30 days after delivery
• Items that have been intentionally misused or altered

Approved refunds are returned to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Wholesale and retail-partner orders are subject to separate terms outlined in your purchase agreement. For wholesale refund inquiries, contact wholesale@mentalmind.com.